Privacy and data protection policy at BienManger.com

At BienManger.com, your trust is the key to our success and we respect your privacy. The data privacy policy transparently describes what data BienManger.com processes, how and for what purposes.

We only collect the data useful to the processing of your order and the exchanges with you within the framework of our commercial relation.

In accordance with the regulations, we do not collect data that reveals racial or ethnic origin, political, religious, philosophical or trade union beliefs, genetic personal data, biometric personal data, personal health data or personal data concerning the sexual life or sexual orientation of a natural person.

Subscription to the newsletter

At the bottom of each page of the website, you can subscribe to the BienManger.com newsletter by entering your email address and pressing the "I subscribe" button. By subscribing, you receive newsletters in the language of the site where you subscribed.

You can unsubscribe at any time by using the unsubscribe link in the newsletters you receive or via our online unsubscribe form available at:https://www.bienmanger.com/2C22_Bienmanger_Newsletter.

Account creation

By creating an account, you provide the essential data allowing BienManger.com to process your future orders on the site and to communicate with you to follow up on them. In addition to your email address, you must provide the following information:

  • Civility, surname and first name,
  • Mailing address,
  • Phone number,
  • E-mail,
  • Date of birth (optional),
  • Login and password for your account,
  • IP address used when creating the account or placing the order.

If you are a professional, we ask you for additional information allowing us to adapt the invoicing of your order:

  • Company name,
  • SIREN numbers and intra-community VAT.

Customer support contact

If you use the contact form to contact one of the various services of BienManger.com such as customer service, you enter your name, email and phone number. You may need to provide other information in your message to process your request as an order number.

Delivery addresses

When you place an order on the site, you can enter other delivery addresses than the one entered when you created your customer account. The input can happen during the passage of the order at the stage of the choice of the mode of delivery or on your account in your personal address book.

Payment of your order

When you choose an electronic payment method, you must enter your credit card information for example. BienManger.com never stores your credit card numbers and delegates this treatment to its service providers Paybox and Crédit Agricole.

The products of your order

When you add products to your shopping cart to buy them, we associate the products of your order with your customer account to allow the processing of this one.

Entering Product Reviews

From your customer account, you can leave a comment on the products you previously ordered.

Subscription to product alerts

If a product is unavailable on the site, you can enter your email address on a dedicated form on the product sheet to receive an alert when the product becomes available for sale on the site.

When you are on the dedicated page of a brand sold by BienManger.com, you can also enter your email address to receive by email the new products of this brand.

Search of a product on the site

When you use the site's search engine, we record search keywords to improve our search engine results and for statistical purposes.

When you connect to BienManger.com, we record site usage data for the purpose of managing our site such as the operation of the product basket or the connection to your customer account or audience measurement to measure in particular the number page views, the number of visitors, the geographical origin and the referring sites by which you found BienManger.com.

To collect these datas, BienManger.com uses your IP address, session IDs and cookies. We also collect technical data such as your browser, your type of internal connection or your devices to improve the technical operation of the site.

Your data is used in different cases that we detail below.

BienManger.com mainly uses your data for the processing of each of your orders and in particular the following points:

  • Know who to charge the order,
  • Know who to deliver the order to and manage your address book,
  • Ensure that you have access to the tracking of the order via the site or by email,
  • Transmit delivery information to parcel carriers.

We use your data to communicate with you on your orders (order confirmation, package tracking), to process your complaints, to collect your opinion on your shopping experience and products, as well as to send you emails to which you are subscribers as product availability alerts.

If you subscribed to the newsletter of the site, you may receive targeted emails about your shopping habits or customized with your information.

BienManger.com uses the data of your previous orders to allow you to find your favorite products quickly from your account and to offer you the best experience on its site (improved storage of products and shelves on the site).

From time to time, BienManger.com reserves the right to verify the data communicated when placing your order and to adopt security measures to prevent fraudulent payments. BienManger.com can then request proof of identity and residence that are used for the verification process. Without response from you, BienManger.com may have to cancel your order.

The activity of BienManger.com is to offer you the best products and deliver them to your home. BienManger.com does not market your data to other companies.

Your data is accessible to authorized persons within BienManger.com, when access is necessary to the treatment of our customer relationship.

BienManger.com uses service providers, acting as subcontractors, who may be recipients of personal data necessary for the performance of services entrusted such as the management of payments on our site, the delivery of your orders, the collection of customer reviews, sending emails or hosting the site.

On judicial requisition, your personal data may be transmitted to the authorized administrative and judicial authorities.

With your consent, some advertising providers may collect anonymous personal data such as your IP address and deposit an anonymous cookie on your computer or mobile phone.

Your personal data are hosted on the territory of the European Union. If data is transferred outside the European Union, BienManger.com makes sure to work with service providers and in destinations that offer the same level of protection as those offered by the European Union.

The data conversation durations comply with the recommendations of the CNIL as well as the legal obligations.

Personal data category Conservation rules
Customer Account Data and Prospect Data 5 years after the end of the commercial relationship with the customer. The end date of the business relationship is the most recent date from the following choices: last login to the site, last login to the customer account, last product added to a shopping cart, last date of opening an email, or the last communication between the client and BienManger.com.
Identity documents or proof of mailing address 1 year from the date of receipt.
Bank details (RIB / IBAN) 10 years from the end of the business relationship.
Cookies 26 months for Google Analytics cookies, and 13 months for all other cookies from the date of deposit of the cookie on the computer terminal.
Purchase data and accounting documents 10 years.
Data linked to your credit card by the payment provider 13 months in order to process any claims and 15 months in case of deferred payment.
IP address and log data 12 months following their collection to respond to court requisitions.

At the end of the periods indicated below, the data may be anonymised or archived to meet the legal or tax limitation periods.

BienManger.com SARL, registered in the RCS of Mende under the number 533 172 094 000 39, having its registered office at ZA La Tieule, 48500 La Tieule, France, represented by Mr Laurent CAPLAT, is responsible for the processing of the data collected within the framework use of the services offered by BienManger.com.

In accordance with the regulations on personal data, you have the following rights regarding your personal data.

  • Right to oppose the processing of your personal data,
  • Right to access your personal data that we process,
  • Right to rectify them,
  • Right to erasure,
  • Right to portability of your data,
  • Right to limit treatment,
  • Right to set guidelines for the storage, erasure and communication of your personal data after your death.

You can exercise your rights:

  • By mail at service.client@bienmanger.com enclosing any document that justifies your identity.
  • By mail accompanied by a copy of any identity document by contacting BienManger.com Service Client, ZA La Tieule, 48500 La Tieule, France.

We respond to your requests within 1 month from the date we receive your requests.

Regarding cookies, we invite you to consult our cookie policy below.

BienManger.com has appointed a Data Protection Officer. He can be contacted by email at the following address: dpo@bienmanger.com or by mail BienManger.com Délégué à la protection des données personnelles, ZA La Tieule, 48500 La Tieule, France.

BienManger.com makes every effort to protect your personal data, through physical, electronic and administrative security measures. This includes access to BienManger.com's premises, data centers and increased vigilance on access to information to avoid any intrusion, alteration or disclosure of data.

We use the HTTPS protocol for the navigation on our site and the encryption of the data transmitted via the site.

The security of your personal data is also everyone's business. We recommend that our customers use security software to protect their own devices (computer, smartphone and tablet), to change their password regularly with a strong password and to log out of their account after using BienManger.com, especially if you share your device with other users.

Cookie Policy BienManger.com

When you visit and browse our site www.bienmanger.com, cookies are stored on your computer, mobile or tablet. We use cookies to identify you, manage your identification to your account and your cart and allow you to use our site in the best conditions. We also use cookies from third-party software such as our Google Analytics tracking tool. We offer you in the page below information to understand how cookies work and how to set your browser to manage your acceptance of cookies.

On BienManger.com, cookies first means a tasty little chocolate chip biscuit. But in the E-commerce world, these cookies have a different definition. These are small files that contain data relating to your browsing on the site (for example: number of the basket, your customer account, identifier of the pages visited ...). Cookies are used by browsers to facilitate your navigation on the site.

These are cookies that are specific to the operation of our site and placed on your browser. We use them to manage your authentication (customer account, shopping cart, order). They are necessary for the proper functioning of our site. These cookies do not contain any personal information that is stored in your customer account.

Our site has signed agreements with many partners who intervene for the monitoring of our statistics (Google Analytics) or in the context of advertising operations for our account (advertising agencies, affiliate platforms). These partners may also have to place cookies on your browser. These cookies are then used exclusively for the collection of non-nominal information relating to the services we entrust to them. This information can be for example relating to pages visited or to validate an order on our site. These cookies can then be used to personalize advertisements that are addressed to you on our site or partner sites.

In all cases, the data collected through these cookies, are exclusively for the needs of our site and in accordance with the provisions of the law "Informatique et Libertés" from January 6 1978 modified.

These are cookies that are used in the operation of the main features of our site (example: access to your customer account, identification of your shopping cart). Without these cookies, you will not be able to use our site normally and place an order via internet. These cookies are exclusively used by our site and their data necessary for the proper functioning of the site.

We use the services of Google Analytics to measure our audience and statistics on our site. This service is based on the use of cookies

Here is the list of partners we work with:p>

  • Google Analytics

We have signed agreements with different advertising departments and agencies that use cookies to manage the display of advertisements based on your interests. These advertisements are displayed on partner sites when you browse the Internet. These cookies are also used to measure the effectiveness of the advertising campaigns implemented by our partners.

Refusing these advertising cookies will not prevent you from using our site in good conditions. This will prevent our channel partners from considering your preferences on our site to send you targeted advertising when you visit one of their broadcast network sites. It will not reduce the number of ads on the sites in their network.

It is impossible for us to list here these cookies in an exhaustive way because they are cookies managed by third parties and their list evolves regularly, but here are the main partners with whom we work:

  • Google Adwords,
  • Criteo,
  • Facebook,
  • Microsoft Bing.

You have the choice to accept or refuse cookies and can manage your preferences via your Internet browser. However, we warn you that the refusal of cookies necessary for the proper functioning of our site may have the effect of preventing you from finalizing an order on our site.

You can choose to accept or decline cookies. Your browser can also be set to notify you of the cookies that are stored on your computer and ask you to accept them or not. It is your responsibility to accept or refuse cookies on a case-by-case basis or to refuse them systematically once and for all.

The way to manage these preferences varies depending on the browsers used. Here is a presentation of the user manual on the main browsers:

In Internet Explorer, click on Tools, then click on Internet Options.
Go to the General tab/ Navigation history/ Settings
Click the button Files Display
Sort all the files alphabetically, and look for ones with prefix "Cookie".
Those we use on www.bienmanger.com are followed by the words "bienmanger".
Select the cookie(s) including the name "bienmanger" and delete them if you do not want to accept.
Close the window that contains the list of files, and then click on OK to save your choice.

In the tab "Tools", select the menu "Options"
Then choose "Privacy" and click on "Show Cookies"
Locate the files that contain the name "bienmanger" Select them and delete them.

In your browser, choose the menu Edit > Preferences.
Click on Security.
Click on Show Cookies.
Select the cookies that contain the name "bienmanger" and click Delete.
After removing cookies, click on Done.

Click on the icon in the Tools menu.
Select Options.
Click on the advanced options tab and go to the part "Confidentiality".
Click on the button Show Cookies.
Locate the files that contain the name "bienmanger" Select them and delete them.
Click on "Close" to return to your browser

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